State Farm® Insurance Agent Otis Coates

"I am happy to have chosen State Farm for my policies! Growing up my mom had coverage with them. So when I needed to get my own policies there was no hesitation about who I would choose. I am thankful for Eric being the agent who’s made sure that I have the coverage that I need. I greatly appreciate his quick response to my questions, while working to make sure that any issues that arise are settled in a timely manner. He is professional, reliable, knowledgeable, understanding, and committed to providing excellent service."

"That State Farm Agent Otis Coates and his staff are without a doubt one of the best State Farm offices in the area and have been my choice for my insurance needs for over 40 years.

Victoria Vanhook and the other staff members who work with Mr. Coates are professional, patient and kind and will see that your insurance needs are satisfied.

I have been nothing but satisfied for over 40 years."

"I’ve been with Otis Coates insurance for 25 years, each experience I had with dealing with everyone, was pleasant and Mrs. Vickie is the greatest and very enjoyable to to talk to."

"Personable"

"I have been with Otis Coates State Farm for about 30 years. They’re the best especially Vickie. She is incredibly kind, personable, and professional. She genuinely cares and always take a moment to ask about my family, which means a lot.
I recently had concerns about pinhole leaks, and she was so knowledgeable in helping me find the right solution. When I had a claim she connected me to the team and checked back to make sure I made it through the process stress-free.
I have never had a problem filing a claim or getting a solution from State Farm. I trust them. They’re a good value for the money. I highly recommend them!"

"The Best State Farm Auto/Life Insurance Team i’ve had the pleasure work with. Always professional and knowledgeable of my needs. Excellent customer service. I highly recommend!!"

"Mr. Otis Coates, Eric, and the entire office staff are great. The friendliness and the professionalism is outstanding, and how every insurance need is met with the up most attention is what I feel any customer would want. Eric is always ready to assist with my insurance needs. If you want great customer service, then I truly recommend the Coates Team."

"Very knowledgeable and helpful!"

"Hello,
Professional, courteous and knowledgeable. Satisfied my insurance needs in a timely fashion."

"I had the opportunity to work with Ms. Vicky, who demonstrated a high level of professionalism. She successfully secured the lowest coverage rates for my fleet of vehicles. I strongly recommend considering State Farm, as I have explored other insurance options but have not found rates that compare. Thank you, Ms. Vicky."

"Always great customer service!!!
Been with them for over 20 years and Ms. Vanhook is the best!!!"

"My experience working with Vanessa Brown was exceptional. She is very knowledgeable and her customer service is excellent."

"My experience has always been excellent."

"Quickly got back to me with a quote when I told office I would need an increase in coverage and quickly updated my policy."

"The service I have received over the years are truly remarkable. Every time you all went the extra mile for me . Car insurance"

"Cynthia Mims was great"

"Always very professional and very helpful when I call for anything in regards to my auto or renters insurance, been a valuable customers of Otis Coates for a long time very pleased"

"I would liked to thank you so much Eric Coates. For doing a great job. A great guy who not only have a pleasant personality but is willing to go the extra mile to make sure that the job is completed and the customer is satisfied. Thank you for your patience in every call, when I reached out to ask questions. Keep up the great work."

"Ms Cynthia
Broke it down to me the policy. She followed up with my request and explained to me so I could understand which I did. Her patience and knowledge was fantastic. She deserves a big star May the almighty bless and keep her Much love"

"Otis Coates and his staff are the best to ever do it at State Farm! Their customer service and knowledge of the product’s offered is second to none.They go out of their way to make sure you pay the best rate."

"Cynthia Mims was a blessing, she helped to reduce life insurance policies that were not beneficial and she got me on the right track to secure my future for my family. She even provided financial planning services that I desperately needed. Cynthia went over and beyond what I expected and I am truly grateful. Thank you so much!"

"Greetings, my experience with this office has been amazing. The support and assistance I received from Vanessa was exceptional. She is always professional and knowledgeable when it comes to my car insurance needs. Thank you Vanessa and Mr Coates."

"Recently, I purchased two life insurance policies from this location (State Farm). Ms. Cynthia Mims (Agent) assisted me with the entire process. She was very professional, friendly and knowledgeable about the entire process concerning life insurance coverage. She understood what I wanted and what I needed. She definitely made the process easy. When I was in the office, I had the pleasure to meet Mr. Otis Coates who is an Insurance Professional. He was very welcoming, friendly and kind. I really enjoyed our conversation about insurance coverage and how important it is to have. I have recommended this office (State Farm) to family and friends. Also, I am a satisfied customer."

"I wholeheartedly can’t want to get rid of this insurance. I cannot stand this office. Every time I call I hear something different. If you want to change anything about your coverage you have to call at least 3 times to get it done. There’s an older lady that answers the phone— I’m not sure of her name but she tends to screw up everything when it comes to my policy. Then there’s one I’m pretty sure is Vanessa, who will tell me something completely different than what the older lady discussed when I call back. For example one person tells you to come in and sign something and then another will tell you that’s not necessary. When I came in to watch the video for the “good student” discount the TV wasn’t even working. Everything about this place has been unreliable and NONE of the information is consistent. I honestly can’t wait to not need this insurance company anymore. I would never recommend this office to anyone unless you’re desperate like I was."

"Always had a great experience with Ms Vanhook, she is very patient, and knowledgeable about her job"