State Farm® Insurance Agent Otis Coates

"Cynthia Mims was a blessing, she helped to reduce life insurance policies that were not beneficial and she got me on the right track to secure my future for my family. She even provided financial planning services that I desperately needed. Cynthia went over and beyond what I expected and I am truly grateful. Thank you so much!"

"Greetings, my experience with this office has been amazing. The support and assistance I received from Vanessa was exceptional. She is always professional and knowledgeable when it comes to my car insurance needs. Thank you Vanessa and Mr Coates."

"Recently, I purchased two life insurance policies from this location (State Farm). Ms. Cynthia Mims (Agent) assisted me with the entire process. She was very professional, friendly and knowledgeable about the entire process concerning life insurance coverage. She understood what I wanted and what I needed. She definitely made the process easy. When I was in the office, I had the pleasure to meet Mr. Otis Coates who is an Insurance Professional. He was very welcoming, friendly and kind. I really enjoyed our conversation about insurance coverage and how important it is to have. I have recommended this office (State Farm) to family and friends. Also, I am a satisfied customer."

"I wholeheartedly can’t want to get rid of this insurance. I cannot stand this office. Every time I call I hear something different. If you want to change anything about your coverage you have to call at least 3 times to get it done. There’s an older lady that answers the phone— I’m not sure of her name but she tends to screw up everything when it comes to my policy. Then there’s one I’m pretty sure is Vanessa, who will tell me something completely different than what the older lady discussed when I call back. For example one person tells you to come in and sign something and then another will tell you that’s not necessary. When I came in to watch the video for the “good student” discount the TV wasn’t even working. Everything about this place has been unreliable and NONE of the information is consistent. I honestly can’t wait to not need this insurance company anymore. I would never recommend this office to anyone unless you’re desperate like I was."

"Always had a great experience with Ms Vanhook, she is very patient, and knowledgeable about her job"

"Very Professional, listens, and shows that they care for you"

"They are the best in the business. Fabulous!"

"This insurance company and agency is wonderful. My family and I have been part of the Otis Coates State Farm Agency for 30+ years. In those years, the staff has always taken care of us. I have auto and life insurance through State Farm and I don't have anything negative to say. They are always there to support and assist. I specifically appreciate the dedicated hard work of Victoria Vanhook (Miss Vickie to me). I'm always so impressed with her knowledge, quick service and how she personally knows my family and all of her clients. I am very appreciative of how you all take care of me and wish you nothing but continued success!"

"I changed my coverage from Nation Wide Insurance over to State Farm and must say that I have had a wonderful experience thus far. The staff is extremely pleasant and knowledgeable. I am however very partial to Miss Vickie. She is always patient and willing to go that extra mile to expedite and resolve whatever issue is at hand. Mr. Coates, she is an outstanding representative of your establishment and I wanted to let you know. Sincerely, Beatrice Collins"

"I have been a part of Mr. Otis Coates, (State Farm Insurance) family for 30 years. I guess you could say, I have the full package when it comes to insurance bundles. Mr. Coates Team are like family to me. Their knowledge, attention to details and customer service is what keeps me from shopping around for another insurance company. And his office sends me Birthday, Thanksgiving and Christmas cards every year. That speaks volumes they care and appreciate my business. Lastly, if I ever need them, (truly) they are just a phone call away. Merry Christmas & Happy New Years!"

"Eric and his team provided not just a great service, but an exceptional service! They take the time to make sure you understand all that State Farm offers and how it’ll fit your specific needs. Many times insurance companies tried to over sell you on products, but it never happens with Eric and his team. Thank you and your team again for always being available regarding any insurance questions. Highly recommend!!"

"I consider State Farm one of best insurance companies and Otis Coates one of the top agents. I have been with other companies over the years that offer services for less money and now I'm a true believer in "you get what you pay for." State Farm can be a little pricey but the service is exceptional. The Otis Coates and his staff members are the most amazing, knowledgeable people in the business. You call you get answers not runarounds and service from a person not a recording. I'm back with State Farm and the Otis Coates team to stay."

"Dear Vanessa, I appreciate all the dedication and service that you provide to me and my husband! Always efficient follow-up of our needs!"

"Always great customer service!!! Been with them for over 20 years and Ms. Vanhook is the best!!!"

"Every once in a while there’s a need to submit a review about a business, fortunately this is a good one! Although we All have to acquire insurance why not try to like everything else get the best for our money (Aka) State Farm Insurance/Otis Coates office. Sometimes integrity IS AS important as our money!!!!!!!!"

"Unbelievable service that far exceeds expectations. Definitely a "Good Neighbor", but feels more like Family & Friends! I'm more then pleased with the professional & genuine concern that I've received, in addition to- the rapid manner that my policies & claims were processed. Thank you Mr. Coates! You truly have, in my opinion, An Award Winning Staff!"

"A wonderful experience as clients of State Farm. Our agent, Ms. Vanhook, is always a true professional in her role and always provides us with stellar customer service. Otis Coates has a wonderful team that makes sure they do their work in excellence."

"I love State Farm Insurance! Vanessa is such a great asset to the company and is very helpful. Thank you so much for everything that you do!"

"Vanessa worked extremely hard getting me commercial insurance for my business I mean we worked on this document for weeks but got it done extremely grateful to have a State Farm neighbor/ agent on my side"

"I appreciate State Farm insurance. They really helped me out when my. Ceiling crashed in my home."

"Amazing service and great staff."

"Family orientated atmosphere"

"Just wanted to take a moment to recognize the outstanding professionalism and and dedication State Farm has showed me for more than 30 plus years and counting from Vanessa Brown ,Victoria Vanhook. ,Linda Rodgers, Otis and Eric Coates are a tremendous team of professionals who continue to treat me as family ."

"Terrible insurance. They don’t have any Spanish speaking representatives! They don’t help you at all. I pay full coverage insurance and they don’t want to fix my car in an accident that happened that wasn’t even my fault."

"If you are looking for a great agent for all your family protection needs, look no further! I've been apart of Mr.Coates family since I was 17years old. As a black young African American lady I wanted someone who would help me, not just protect my family but educate me on what I may need. There's a lady that works their by the name of Vanessa who helped me with ALL MY NEEDS from multiple car insurance, homeowners insurance, life insurance for my whole family, return of premium that I can borrow from and so much more. Tomorrow is not promised and the last thing I want to do is leave my family with a burden. Did I mention everyone that works there is willing to help you get something you can afford 🙏🏽. Most companies just want your money and you'll never hear from them again, not them they truly want to help you as your life changes. It's now 15 years later and I'm still happy that me & my family are protected. I'll recommend them 1000x and I have. It's sad that I'm just writing a review but give them call. *I've learned that it's cheaper to start young* Thank you State Farm"