State Farm® Insurance Agent Otis Coates

"This insurance company and agency is wonderful. My family and I have been part of the Otis Coates State Farm Agency for 30+ years. In those years, the staff has always taken care of us. I have auto and life insurance through State Farm and I don't have anything negative to say. They are always there to support and assist. I specifically appreciate the dedicated hard work of Victoria Vanhook (Miss Vickie to me). I'm always so impressed with her knowledge, quick service and how she personally knows my family and all of her clients. I am very appreciative of how you all take care of me and wish you nothing but continued success!"

"I changed my coverage from Nation Wide Insurance over to State Farm and must say that I have had a wonderful experience thus far. The staff is extremely pleasant and knowledgeable. I am however very partial to Miss Vickie. She is always patient and willing to go that extra mile to expedite and resolve whatever issue is at hand. Mr. Coates, she is an outstanding representative of your establishment and I wanted to let you know. Sincerely, Beatrice Collins"

"I have been a part of Mr. Otis Coates, (State Farm Insurance) family for 30 years. I guess you could say, I have the full package when it comes to insurance bundles. Mr. Coates Team are like family to me. Their knowledge, attention to details and customer service is what keeps me from shopping around for another insurance company. And his office sends me Birthday, Thanksgiving and Christmas cards every year. That speaks volumes they care and appreciate my business. Lastly, if I ever need them, (truly) they are just a phone call away. Merry Christmas & Happy New Years!"

"Eric and his team provided not just a great service, but an exceptional service! They take the time to make sure you understand all that State Farm offers and how it’ll fit your specific needs. Many times insurance companies tried to over sell you on products, but it never happens with Eric and his team. Thank you and your team again for always being available regarding any insurance questions. Highly recommend!!"

"I consider State Farm one of best insurance companies and Otis Coates one of the top agents. I have been with other companies over the years that offer services for less money and now I'm a true believer in "you get what you pay for." State Farm can be a little pricey but the service is exceptional. The Otis Coates and his staff members are the most amazing, knowledgeable people in the business. You call you get answers not runarounds and service from a person not a recording. I'm back with State Farm and the Otis Coates team to stay."

"Every once in a while there’s a need to submit a review about a business, fortunately this is a good one! Although we All have to acquire insurance why not try to like everything else get the best for our money (Aka) State Farm Insurance/Otis Coates office. Sometimes integrity IS AS important as our money!!!!!!!!"

"Unbelievable service that far exceeds expectations. Definitely a "Good Neighbor", but feels more like Family & Friends! I'm more then pleased with the professional & genuine concern that I've received, in addition to- the rapid manner that my policies & claims were processed. Thank you Mr. Coates! You truly have, in my opinion, An Award Winning Staff!"

"Just wanted to take a moment to recognize the outstanding professionalism and and dedication State Farm has showed me for more than 30 plus years and counting from Vanessa Brown ,Victoria Vanhook. ,Linda Rodgers, Otis and Eric Coates are a tremendous team of professionals who continue to treat me as family ."

"If you are looking for a great agent for all your family protection needs, look no further! I've been apart of Mr.Coates family since I was 17years old. As a black young African American lady I wanted someone who would help me, not just protect my family but educate me on what I may need. There's a lady that works their by the name of Vanessa who helped me with ALL MY NEEDS from multiple car insurance, homeowners insurance, life insurance for my whole family, return of premium that I can borrow from and so much more. Tomorrow is not promised and the last thing I want to do is leave my family with a burden. Did I mention everyone that works there is willing to help you get something you can afford 🙏🏽. Most companies just want your money and you'll never hear from them again, not them they truly want to help you as your life changes. It's now 15 years later and I'm still happy that me & my family are protected. I'll recommend them 1000x and I have. It's sad that I'm just writing a review but give them call. *I've learned that it's cheaper to start young* Thank you State Farm"

"I have been with State Farm Insurance for well over 20 years. I am truly grateful for the Best Customer Service that I always receive from Victoria Vanhook aka "Vicky". She is always very professional, polite, and willing to help me when I have questions about my policies. Thanks again Vicky for everything and continue doing your great work at State Farm!!!!"

"We have always received excellent service from Otis Coates State Farm, but the service we receive from Victoria Vanhook is exemplary! She is extremely courteous, knowledgeable and professional. During times when I have had an emergency she has always provided compassion, information and a cool head. When my car was rear ended on the Beltway the first thing she asked was I alright! People first! You get nothing, but the best from them! Great rates and professional service!"